Stockwell Cleaner Privacy Policy

This Privacy Policy explains how Stockwell Cleaner collects, uses, stores and protects personal data relating to our domestic and commercial cleaning services. It applies to all Stockwell Cleaner customers in our service area, as well as prospective customers who contact us about our services.

Stockwell Cleaner acts as the data controller for the personal data described in this policy. We are committed to processing your information lawfully, fairly and transparently, and in accordance with the UK General Data Protection Regulation and related data protection laws.

Personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. This may include:

Identification details such as your name, title and, where relevant, business name or contact person for a business customer.

Contact details such as your home or business address, billing address, and limited address details required to access your property for cleaning services. We also process contact preferences you provide.

Service information such as details about the cleaning services you request, frequency of visits, preferred days and times, access instructions, and information about particular areas of your property that you ask us to prioritise or avoid.

Communication data such as the content of messages you send to us and our responses, including enquiries, complaints, feedback and notes of telephone conversations when relevant to the provision of services.

Booking and transaction data such as booking history, appointment dates and times, invoices, payment status and amounts. We do not store full payment card details, but we may process partial information, such as the last digits of a card or transaction references, where provided by your payment provider for identification and reconciliation purposes.

Technical and usage data when you visit our website, such as your IP address, device and browser type, pages visited and how you interact with the site. This may be collected using cookies or similar technologies where legally permitted and in accordance with your choices.

Sensitive information is not normally required for our services. We ask you not to provide special category data such as health information unless strictly necessary, for example to inform us of allergies or conditions relevant to cleaning products used in your home. Where we do process such data, it will be with your explicit consent or where necessary to protect your vital interests.

Lawful basis for processing

We only process your personal data where we have a lawful basis under data protection law. Depending on the context, we rely on the following grounds:

Contract performance. We process your data when it is necessary to enter into or perform a contract with you, such as to arrange, deliver and manage cleaning services, communicate about bookings, and handle payments.

Legitimate interests. We may process data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our business operations, improving our services, preventing fraud, keeping appropriate records and ensuring the security of our staff and customers.

Legal obligations. In some cases we must process certain information to comply with legal and regulatory requirements, such as maintaining tax and accounting records.

Consent. In limited situations, we rely on your consent, for example for certain forms of electronic marketing or where we process special category data that you choose to provide. You have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

How we use your personal data

We use the personal data we collect for the following purposes:

To respond to enquiries and provide quotes for cleaning services in your area.

To set up and manage your customer account, schedule appointments and coordinate our cleaning teams.

To deliver cleaning services at your property, including using access and instruction details you provide.

To issue invoices, process payments through our chosen payment providers and manage any related queries.

To communicate with you about bookings, changes, cancellations, delays or service updates.

To manage customer relationships, handle complaints, obtain feedback and improve the quality of our services.

To maintain internal records, including for accounting, tax and audit purposes.

To protect our business and our customers, including preventing and detecting fraud or misuse of our services.

To comply with any legal or regulatory obligations that apply to us.

Data sharing and processors

We do not sell your personal data. However, we may share your information with carefully selected third parties where necessary for the purposes described in this policy.

Service providers acting as data processors may process data on our behalf in accordance with our instructions. This can include providers of booking and scheduling tools, customer relationship management systems, cloud storage and backup services, payment processing services and IT support. These processors are contractually required to keep your data secure and to use it only for the purposes we specify.

Professional advisers such as accountants or legal advisers may receive limited personal data where necessary for the provision of their services to us and to meet our legal obligations.

Authorities and regulators may receive personal data where we are required to share it to comply with the law, to respond to legal processes or to protect our rights, property, staff and customers.

If we are involved in a business restructuring, sale or transfer of services, limited personal data may be shared with parties involved in that process, subject to appropriate confidentiality protections and in line with data protection laws.

International transfers

Where a processor or service provider is located outside the United Kingdom or European Economic Area, or uses infrastructure in another country, we take steps to ensure that your data is given an appropriate level of protection. This may include relying on adequacy regulations, or using standard contractual clauses or equivalent safeguards approved by data protection authorities.

Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying legal, accounting or reporting requirements.

Customer records, booking information and related communications are generally retained for a period that allows us to manage ongoing relationships, handle queries and demonstrate performance of our services. Invoices and financial records are retained for the period required by tax and accounting laws.

Where we rely on consent for marketing activities, we retain your contact details until you withdraw your consent or opt out, subject to a reasonable period to implement your request and maintain suppression records so that we can respect your choices.

When data is no longer required, we will either delete it securely, anonymise it so that it can no longer be linked to you, or, where physical records exist, dispose of them safely.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access. You can request confirmation of whether we process your personal data and ask for a copy of that data, together with information about how it is used.

Right to rectification. You can ask us to correct or update personal data that is inaccurate or incomplete.

Right to erasure. You can request that we delete your personal data where there is no good reason for us to continue processing it. This right may not apply where we need the data to comply with a legal obligation or to establish, exercise or defend legal claims.

Right to restriction. You can ask us to restrict the processing of your personal data in certain circumstances, for example if you contest its accuracy or object to our use of it.

Right to object. You can object to processing that is based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds or need the data for legal claims. You always have the right to object to direct marketing.

Right to data portability. Where processing is based on consent or contract and carried out by automated means, you can request that we provide your personal data in a structured, commonly used and machine readable format, or that we transmit it to another organisation where technically feasible.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time. This will not affect the lawfulness of processing before withdrawal, but we will stop processing on this basis going forward.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your data. We would, however, appreciate the chance to address your concerns directly in the first instance.

Security of your data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include limiting access to personal data to staff and contractors who need it to perform their duties, using secure systems and applying retention and destruction policies as described above.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. Any updated version will apply to all Stockwell Cleaner customers in our service area from the date it is made available. We encourage you to review this policy periodically to stay informed about how we handle your personal data.